Shipping policy

Shipping Policy

Thank you for choosing CAVELOX® for your shopping needs. We are committed to providing a smooth and reliable shopping experience. Please take a moment to review our Shipping Policy.

  1. Processing Time

All orders are processed within 2–3 business days, excluding weekends and holidays, after receiving full payment.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

  1. Shipping Rates

Shipping rates may vary depending on your order, shipping destination, and selected shipping method.

Any applicable shipping charges will be shown at checkout before you complete your purchase.

  1. Shipping Methods and Delivery Time

We work with trusted shipping partners to deliver your order safely.

Estimated delivery time is typically 12–15 business days after your order has been processed and shipped.

Please note that delivery times are estimates only and may vary depending on the destination, carrier workload, customs clearance, local delivery conditions, holidays, or other factors outside of our control.

  1. Domestic and International Shipping

We offer shipping within the United Kingdom and to select international destinations.

International customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges imposed by their country’s customs authorities.

CAVELOX® is not responsible for delays caused by customs procedures or local postal services.

  1. Shipment Tracking

Once your order is shipped, you will receive an email containing your tracking number.

You can use this tracking number to follow the status of your shipment through the carrier’s tracking system.

Please allow some time for the tracking information to update after the package has been handed over to the carrier.

  1. Undeliverable Packages

If a package is returned to us due to an incorrect address, incomplete address, refusal of delivery, failure to pick up the package, or any other issue caused by the customer, additional shipping charges may apply for reshipment.

If reshipment is not possible or not requested, a refund may be issued for the purchase price, excluding shipping fees and any costs already incurred, where applicable.

  1. Delays

While we do our best to ensure timely delivery, some delays may occur due to circumstances beyond our control.

These may include, but are not limited to, weather conditions, natural disasters, carrier delays, customs inspections, public holidays, strikes, local delivery issues, or high seasonal demand.

CAVELOX® is not responsible for delivery delays caused by the carrier, customs authorities, or other third parties.

  1. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

Please carefully check your shipping address before submitting your order.

If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, CAVELOX® is not responsible for any resulting loss, delay, or additional costs.

Once an order has been shipped, we may be unable to change the delivery address. In such cases, the customer may need to contact the carrier directly.

We are not liable for packages that are marked as delivered to the address provided during checkout.

  1. Lost or Stolen Packages

CAVELOX® is not responsible for packages that are lost, stolen, or misplaced after being marked as delivered by the carrier.

If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier directly for further assistance.

You may also contact our customer service team, and we will do our best to help you investigate the issue.

  1. Returns Due to Non-Delivery

If a package is returned to us due to non-delivery, refusal, an incorrect address, or failure to collect the package, we may offer either a refund or reshipment, depending on the situation.

Refunds for returned packages may exclude shipping costs and any additional fees incurred.

Additional shipping charges may apply if you request reshipment.

  1. Contact Information

For any questions or assistance related to our Shipping Policy, please contact our Customer Service team at:

Email: cavelox@hotmail.com

Address: 183 Osborne Square, Dagenham, RM9 5BD, United Kingdom

We value your trust in CAVELOX® and reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective once posted on our website.

Thank you for choosing CAVELOX®.