Refund policy

Refund Policy

At CAVELOX®, we want you to be satisfied with your purchase. Please review this Refund Policy carefully before placing an order, as certain products are subject to special return conditions for hygiene, safety, and personal-use reasons.

CUSTOM ITEMS

Due to the nature of customized, personalized, or made-to-order products, custom orders are final sale once they have been placed or processed and cannot be canceled, returned, or refunded, except where required by applicable law.

We only offer replacements, refunds, or other appropriate remedies for custom items if they arrive damaged, defective, materially different from what was ordered, or if you received the wrong item.

If your custom item arrives damaged or defective, please contact us at cavelox@hotmail.com with:

  • your order number;

  • a description of the issue;

  • clear photos of the product;

  • clear photos of the packaging.

Please do not discard the product or packaging until your claim has been reviewed.

NON-CUSTOM ITEMS

Eligible non-custom products may be returned within 30 days from the date of delivery, unless they fall under one of the exclusions or special product categories described below.

To be eligible for a return, the item must:

  • be unused and unworn;

  • be unwashed;

  • be in the same condition in which it was received;

  • include all original tags, labels, accessories, and components;

  • be returned in its original packaging where applicable;

  • be free from stains, odors, cosmetics, deodorant, hair, moisture, stretching, deformation, damage, or other signs of use;

  • include valid proof of purchase.

CAVELOX® reserves the right to refuse returns that do not meet these conditions, subject to applicable law.

Refunds for approved returns will be issued to the original payment method after the returned item has been received and inspected.

BRAS & INTIMATE APPAREL

Due to the personal nature of bras and intimate apparel, these products are subject to stricter return conditions.

Non-Adhesive Bras

Non-adhesive bras may be returned within 30 days of delivery only if they remain:

  • completely unworn;

  • unwashed;

  • unused;

  • with all original tags still attached;

  • with any hygiene protection intact;

  • free from stains, makeup, deodorant, odors, moisture, stretching, deformation, or other signs of wear.

Bras that have been worn, tried on in a manner that leaves signs of use, washed, altered, damaged, or returned without required tags or hygiene protection may be considered final sale and may not be eligible for return or exchange.

ADHESIVE BRAS, ADHESIVE PADS & OTHER ADHESIVE BODY-CONTACT PRODUCTS

For hygiene and safety reasons, adhesive products that are intended to come into direct contact with the skin are subject to a strict hygiene policy.

Adhesive bras, adhesive pads, and similar products may be returned only if:

  • the hygiene seal is completely intact;

  • any sealed protective packaging remains unopened;

  • all protective films covering adhesive surfaces remain fully attached and undamaged;

  • the adhesive surface has never been exposed, activated, wet, washed, or applied to the body.

FINAL SALE ONCE HYGIENE PROTECTION IS REMOVED

Once any designated hygiene seal or protective film covering an adhesive surface has been opened, removed, broken, or damaged, the product becomes FINAL SALE and cannot be returned or exchanged for reasons including:

  • change of mind;

  • incorrect size selection;

  • fit;

  • comfort;

  • appearance;

  • preference.

A product is also considered ineligible for return if the adhesive surface has been:

  • exposed;

  • touched or contaminated;

  • applied to the skin;

  • activated;

  • wet;

  • washed;

  • cleaned;

  • otherwise used.

Opening the outer shipping package or product box does not by itself make an adhesive product final sale, provided that all designated hygiene seals and protective films remain completely intact.

This policy exists because adhesive surfaces are intended for direct skin contact and may no longer be suitable for hygienic resale once their protective barrier has been removed.

These restrictions do not affect any rights that may apply to defective, damaged, incorrect, or materially misrepresented merchandise.

HYGIENE AND PERSONAL CARE PRODUCTS

For hygiene and safety reasons, returns are only accepted for hygiene, beauty, skincare, personal care, or similar products if they are:

  • unused;

  • unopened;

  • unsealed;

  • in their original condition and packaging.

Where a product is supplied with a designated hygiene seal, protective membrane, safety seal, or sealed hygienic packaging, that protection must remain completely intact.

We cannot accept returns for opened, used, or unsealed hygiene-related products unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise.

SALE & PROMOTIONAL ITEMS

Sale, discounted, and promotional items may still be returned within 30 days of delivery if they otherwise meet all applicable return conditions in this policy.

Products expressly marked Final Sale, No Returns, or with similar wording before purchase are not eligible for ordinary returns or exchanges, except where otherwise required by applicable law.

We do not offer free return shipping on discounted or promotional products unless the return results from an incorrect, damaged, or qualifying defective item.

EXCHANGES

Eligible products may be exchanged if the request is submitted within 30 days of delivery.

All exchange requests are subject to the same eligibility and hygiene conditions that apply to returns.

Once we receive and inspect the returned item, we may:

  • send a replacement;

  • issue store credit;

  • issue another available remedy depending on the circumstances.

Exchanges are subject to product availability.

Adhesive products cannot be exchanged after a hygiene seal or protective adhesive film has been opened, removed, or damaged.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order after delivery.

If your item arrives damaged, defective, materially different from its description, or incorrect, contact us at cavelox@hotmail.com as soon as reasonably possible.

Please include:

  • your order number;

  • clear photos of the item;

  • clear photos of the packaging;

  • a short description of the issue;

  • video where reasonably useful to demonstrate the problem.

If your claim is approved, we may provide a replacement, refund, store credit, or another appropriate remedy depending on the circumstances and applicable law.

Final Sale and hygiene restrictions do not eliminate rights that may apply to genuinely defective, damaged, incorrect, or materially misrepresented merchandise.

Please do not discard the product or packaging before your claim has been reviewed.

RETURN INSPECTION

All returned products are inspected before any refund or exchange is approved.

CAVELOX® may document the condition of returned merchandise, including:

  • the product itself;

  • original tags;

  • packaging;

  • hygiene seals;

  • protective films;

  • adhesive surfaces;

  • stains;

  • odors;

  • damage;

  • deformation;

  • other evidence of wear or use.

If a returned item does not meet the applicable return conditions, the return may be refused where permitted by law.

CAVELOX® is not responsible for any reduction in condition caused while a return is in the customer's possession or during return shipping arranged by the customer.

REFUND TIMING

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Refunds generally take 3–7 business days to appear in your account after they have been issued, although processing times depend on your bank, card issuer, or payment provider.

Refunds made through installment or alternative payment services may take longer depending on the provider.

RETURN SHIPPING

Customers are responsible for return shipping costs for ordinary returns, including returns relating to:

  • change of mind;

  • size;

  • fit;

  • style;

  • preference.

CAVELOX® will cover or reimburse return shipping where required by applicable law or where an approved return results from an incorrect, damaged, or qualifying defective item supplied by us.

Original shipping charges are non-refundable for voluntary returns unless required by applicable law or unless the return results from our error.

We strongly recommend using a trackable shipping service when returning an item.

CAVELOX® is not responsible for return shipments that are lost, delayed, misdirected, or damaged in transit when shipping has been arranged by the customer.

EASY RETURN AND EXCHANGE PROCESS

To request a return or exchange:

  1. Contact us at cavelox@hotmail.com with your order number and reason for the return.

  2. Wait for return instructions before sending the item.

  3. Pack the item securely and include all original packaging, tags, accessories, and hygiene protection where applicable.

  4. Send the item to the return address provided by our support team.

  5. Once your return has been received and inspected, we will notify you whether it has been approved.

  6. If approved, we will issue the applicable refund, store credit, or replacement.

Please do not send returns without contacting us first.

Unauthorized returns, returns sent to the wrong address, or returns that cannot be linked to an order may be delayed or refused where permitted by applicable law.

RETURN ABUSE & FRAUD

CAVELOX® reserves the right, where permitted by applicable law, to refuse fraudulent, manipulated, or abusive return requests.

This may include:

  • returning a different product from the one purchased;

  • intentionally damaging a product;

  • falsifying evidence of a defect;

  • repeatedly abusing return or refund procedures;

  • attempting to return products that have clearly been worn or used while claiming they are unused;

  • tampering with or replacing hygiene seals.

Nothing in this section limits any legitimate consumer right.

RETURN ADDRESS

CAVELOX® Returns Warehouse
1234 Commerce Way
Suite 200
Wilmington, DE 19801
United States

TEMPORARY PLACEHOLDER ADDRESS — PLEASE REPLACE BEFORE PUBLISHING.

Please contact us before sending any return. The appropriate return location may vary depending on the product or order.

CONTACT INFORMATION

For questions or assistance regarding returns, refunds, exchanges, damaged products, or defective products, please contact us at:

Email: cavelox@hotmail.com

Business Address:
183 Osborne Square
Dagenham, RM9 5BD
United Kingdom

APPLICABLE CONSUMER RIGHTS

Nothing in this Refund Policy is intended to waive, exclude, or restrict any consumer right or remedy that cannot legally be waived under applicable federal or state law.

If applicable law provides greater protection than this policy, the applicable law will prevail.

CAVELOX® reserves the right to update or modify this Refund Policy from time to time. Any revised version will apply from the date it is published on our website and will not retroactively reduce any mandatory rights applicable to orders already placed.